Making Things Happen

written by a former Microsoft employee, so this book describes a lot of the process of my job, and the reasoning behind it.

From reading this book, one thing occurs to me. I don't hold my team to a consistently high standard. When times are tough, yes. But I let things drift when things are easier. Perhaps I need to hold them to a different standard when times are easier-- push for more innovation, more research, more experimentation, more collaboration.

It's too easy to manage in an emergency.